PRIVACY POLICY

1. Pledge on Privacy

The term “personal information” as used in this Policy refers to information from which your identity can reasonably be ascertained. IKON SERVICES AUSTRALIA PTY LTD (“IKON”) is bound by the National Privacy Principles and complies with these principles to the extent required by the Privacy Act 1988 (C’th). The next sections explain how and when we collect personal information from you.

2. Collection and Use of Personal Information

IKON SERVICES AUSTRALIA PTY LTD processes personal information for specific and limited purposes which we inform you about when we ask you for information. For example, we may collect and use personal data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes. Information you send to our customer service department is used only to help resolve your problem and is otherwise kept private. IKON SERVICES AUSTRALIA PTY LTD keeps your data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal reporting or documentation retention requirements.

We only collect personal information from you when you visit the website in circumstances where you might use a Contact Us Form to send us an email. In this case, we will use your personal information to respond to your email. We may also use this information to send you by email about certain products, safety information, or other information which we consider to be of importance to you but will give you the opportunity to tell us if you do not want to receive these in the future.

3. Disclosure of Information

Personal information collected from users of the Site may occasionally be transferred to third parties who act for or on behalf of IKON SERVICES AUSTRALIA PTY LTD (such as our service providers, including mail houses, call centres and IT consultants), and to related companies of IKON SERVICES AUSTRALIA PTY LTD, including those located outside Australia. Such third parties may operate different privacy policies. However, we endeavour to ensure that such third parties provide the same level of protection as IKON SERVICES AUSTRALIA PTY LTD and, where appropriate, we will contractually require them to process personal information transferred to them only for the purposes expressly authorised by IKON SERVICES AUSTRALIA PTY LTD. We will not share with third parties any data about you that is sensitive (e.g., medical information) in the absence of your prior and explicit consent. Your consent may always be revoked at a later date. If consent is revoked IKON SERVICES AUSTRALIA PTY LTD may not be able to carry out certain requests made by you. IKON SERVICES AUSTRALIA PTY LTD will, where practicable, inform third parties to whom your data has been transferred of your withdrawal of consent.

4. Right of Access

You have the right to access and update your personal information unless certain circumstances, set out in the National Privacy Principles, apply. We take reasonable steps to ensure that personal information we hold is up-to-date, accurate, and complete. If you wish to access or correct your personal information held by us, please contact the webmaster. Your requests will be dealt with in a prompt and proper manner in accordance with the National Privacy Principles. No charge will be levied for requesting access or correction of your personal information, however, IKON SERVICES AUSTRALIA PTY LTD may charge a small fee to cover its costs of providing access.

5. Security and Confidentiality

IKON SERVICES AUSTRALIA PTY LTD takes reasonable steps to ensure the security and confidentiality of personal information that it collects online. IKON SERVICES AUSTRALIA PTY LTD uses data networks protected, inter alia, by firewall and password protection. Access to personal information is restricted to those employees who have a need to use the data, who have been trained to handle such data properly and observe strict standards of confidentiality. If an employee breaches our policies and procedures he/she will be disciplined accordingly. Staff compliance with our policies and procedures is regularly audited and reviewed. While we cannot guarantee against any loss, misuse or alteration to data, we try to prevent such unfortunate occurrences.

Visitors must however note that due to the open nature of the Internet, information may flow over networks connecting you to our systems without security measures. IKON SERVICES AUSTRALIA PTY LTD cannot be responsible for the security of transmissions of the Personal Information over the Internet.

6. Data Transfer Abroad

IKON SERVICES AUSTRALIA PTY LTD is part of a global enterprise with databases in different jurisdictions. IKON SERVICES AUSTRALIA PTY LTD may transfer your personal information to one of its databases outside Australia, we will ensure that if we transfer data to IKON SERVICES AUSTRALIA PTY LTD databases outside Australia we will comply with any obligations we have under the National Privacy Principles in relation to that transfer.

We may use third-party service providers, business partners and plugins to perform functions in connection with the Service, such as email management, e-Commerce, site analytics and functions related to analyzing and improving the Service usefulness, reliability, user experience, and operation, advertising, storing data, providing users with products and services, and as otherwise described in this Privacy Policy.

7. Anonymous Data and “Cookies”

Cookies are small files containing information downloaded to your computer or other device when you visit a website and allows the website to recognise your device. By continuing to use and access this website, you consent to the placement of cookies and other similar technology on your device, including mobile device. Examples of information that may be collected include your IP address, browser information and operating system.

Purpose. Cookies allow visitors to navigate between pages efficiently by remembering your preferences and improving your user experience. By analysing cookies, we can also determine what is effective about our website, improve it and personalise the content of our website to better suit our visitors.

Blocking cookies. If you do not wish to receive cookies from our website, you can change your browser options to block cookies or alternatively, notify you when you receive a cookie so that you may accept or refuse it upon notice. Visitors should note that deleting and blocking cookies will have an impact on your user experience as certain features of the site may no longer work.

8. Spamming

IKON does not condone “spamming”. Spamming is defined as sending unsolicited e-mails, usually of a commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. If you contact us by email and IKON SERVICES AUSTRALIA PTY LTD believes that certain product, health, or other information is of importance to you, we may inform you by e-mail but will give you the choice to opt out of receiving further communications of this type.

9. Personal Information and Children

IKON SERVICES AUSTRALIA PTY LTD will not knowingly collect, use or disclose personal information from a minor under the age of 13, without obtaining prior consent from a person with parental responsibility (e.g., a parent or guardian) through direct off-line contact. We will provide the parent with (i) notice of the specific types of personal information being collected from the minor, and (ii) the opportunity to object to any further collection, use, or storage of such information.

10. Links to Other Sites

This Privacy Policy applies only to the Site. Other websites operated by IKON SERVICES AUSTRALIA PTY LTD entities outside Australia may have their own Privacy Policy. If you link from the Site to another website operated by a third party any personal information collected, used or disclosed as a result of your accessing that website will be subject to the relevant operator’s privacy policy and any privacy laws which apply to that operator.

11. Analytics

IKON SERVICES AUSTRALIA PTY LTD uses the Google Analytics application, this plugin uses the Reporting API to gather analytics about our website and present them in an actionable way via charts, graphs, and tables inside our dashboard to any user with administrator-level privileges on our website. IKON SERVICES AUSTRALIA PTY LTD may disclose Google Analytics information to employees, contractors, and affiliated organisations that need the information and also to provide necessary technical support for our services.

12. Contact IKON

If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please contact the webmaster. We aim to constantly improve the tools available to you to manage the data that you provide to us, and from time to time we may amend this Privacy Policy. Please refer to this page regularly to ensure you are familiar with our current Privacy Policy.

13. Your Questions and Comments

Please feel free to contact us any time and we’ll answer any additional questions you may have.
Our mailing address is: IKON SERVICES AUSTRALIA PTY LTD. PO Box 543, North Melbourne 3051, Australia.