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IKON Services proudly launched our Innovate Reconciliation Action Plan (RAP) during Reconciliation Week 2025 (May 2025). This marks a pivotal next step following the successful completion of our Reflect RAP and highlights our deepening dedication to cultural awareness, inclusivity, and respect throughout our organisation.

Our Innovate RAP builds upon the foundations of our initial reconciliation efforts and provides a structured, action-oriented framework to embed reconciliation into IKON’s core operations, culture, and decision-making processes. While drafting and engaging with Reconciliation Australia during this process, we did not wait to begin implementation. We have been proactively delivering on our commitments, ensuring our actions speak louder than words.

Already, we have made significant progress in delivering on our Innovate RAP actions. These early achievements include:

  • Growing our work with First Nations businesses, supporting economic empowerment through meaningful commercial relationships.
  • Partnering with like-minded organisations that share our values and are committed to reconciliation outcomes.
  • Investing in building internal awareness and increasing our cultural competency across teams and leadership.

These efforts demonstrate that reconciliation at IKON is not just aspirational—it is active, measurable, and ongoing.

As we formally enter the Innovate RAP phase, our focus includes:

  • Strengthening partnerships with Aboriginal and Torres Strait Islander communities and businesses.
  • Enhancing procurement practices to engage and grow opportunities with First Nations suppliers.
  • Elevating cultural capability and understanding, aligned to the five dimensions of reconciliation:
    • Race relations
    • Equality and equity
    • Institutional integrity
    • Unity
    • Historical acceptance

Through this next chapter, we reaffirm our long-term commitment to reconciliation—walking alongside First Nations peoples in the spirit of respect, collaboration, and unity. Our Innovate RAP reflects not only our aspirations but also our accountability. It is a living commitment, underpinned by action and guided by genuine partnerships.

IKON Innovate RAP
IKON Innovate RAP
IKON Innovate RAP

OUR INNOVATE RAP:

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RAP ARTWORK BY
KIRBY BENTLEY

IKON's Innovate Reconciliation Action Plan Workshop
IKON's Innovate Reconciliation Action Plan Workshop
IKON's Innovate Reconciliation Action Plan Workshop
IKON's Innovate Reconciliation Action Plan

In November 2024, IKON Services held a Yarning Time Workshop, led by proud Noongar woman Kirby Bentley and Diversity & Inclusion Specialist Isabella Birtles. Bringing together IKON team members and clients, the session explored IKON’s purpose, values, and commitment to Reconciliation through storytelling and creative expression.

Insights from the workshop were captured in a commissioned artwork, symbolising the shared journey and IKON’s dedication to Reconciliation under its Innovate RAP.
The session strengthened relationships, deepened understanding, and reinforced IKON’s commitment to meaningful, lasting change.

Completed in March 2025 the artwork tells the story of a family-run business whose roots are deeply grounded in cultural values and kinship. The kangaroos (Yonga) at the center represent the elders — strong, resilient, and united by shared purpose. Encircled by patterns symbolising Country, they remind us of the enduring connection between people, land, and responsibility.

Throughout the business, IKON channels these values into a practical commitment to sustainability, responsibility, and care for future generations. This journey is guided by cultural values and strengthened through relationships — weaving a shared story of collaboration, respect, and purposeful action toward a meaningful future.

OUR REFLECT RAP:

Key Achievements

IKON Services Australia (IKON) commenced drafting our REFLECT Reconciliation Action Plan (RAP) in 2019 and formally published it in March 2020.

Like many other businesses and communities, the COVID-19 global pandemic had a very significant impact on our organisation, its employees and our day-to-day operations.

Some of those impacts include the ability to progress and deliver our REFLECT RAP as expected. Despite these challenges, IKON made considerable progress and formally closed our REFLECT RAP in December 2023.

Key REFLECT RAP achievements:

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