IKON Services proudly launched our Innovate Reconciliation Action Plan (RAP) during Reconciliation Week 2025 (May 2025). This marks a pivotal next step following the successful completion of our Reflect RAP and highlights our deepening dedication to cultural awareness, inclusivity, and respect throughout our organisation.
Our Innovate RAP builds upon the foundations of our initial reconciliation efforts and provides a structured, action-oriented framework to embed reconciliation into IKON’s core operations, culture, and decision-making processes. While drafting and engaging with Reconciliation Australia during this process, we did not wait to begin implementation. We have been proactively delivering on our commitments, ensuring our actions speak louder than words.
Already, we have made significant progress in delivering on our Innovate RAP actions. These early achievements include:
- Growing our work with First Nations businesses, supporting economic empowerment through meaningful commercial relationships.
- Partnering with like-minded organisations that share our values and are committed to reconciliation outcomes.
- Investing in building internal awareness and increasing our cultural competency across teams and leadership.
These efforts demonstrate that reconciliation at IKON is not just aspirational—it is active, measurable, and ongoing.
As we formally enter the Innovate RAP phase, our focus includes:
- Strengthening partnerships with Aboriginal and Torres Strait Islander communities and businesses.
- Enhancing procurement practices to engage and grow opportunities with First Nations suppliers.
- Elevating cultural capability and understanding, aligned to the five dimensions of reconciliation:
- Race relations
- Equality and equity
- Institutional integrity
- Unity
- Historical acceptance
Through this next chapter, we reaffirm our long-term commitment to reconciliation—walking alongside First Nations peoples in the spirit of respect, collaboration, and unity. Our Innovate RAP reflects not only our aspirations but also our accountability. It is a living commitment, underpinned by action and guided by genuine partnerships.


