Stepping Forward Program – IKON
In conjunction with Melbourne Airport and ServiceQ, IKON is proud to support the Stepping Forward Program. A platform that underpins excellence in customer service. Since the Programs introduction, our entire workforce has been trained in the seven customer service fundamentals, resulting in increased customer satisfaction and employee confidence. The Stepping Forward Program has shaped our approach towards Airport stakeholders, raised the bar and created a positive team culture. Congratulations to Ryan, Jackie and Ean from IKON who have all been recognised as Outstanding Customer Service Ambassadors for their exceptional individual efforts. Well deserved!